Rawlings was joined at a press conference Wednesday afternoon by City Manager T.C. Broadnax and high-ranking T-Mobile officials. In a statement released Tuesday, the city confirmed the babysitter did call 911 several times, but also hung up before speaking to a 911 operator.
It is reported 442 callers were put on hold for an average of 38 minutes that night. The phone issue has been going on for months.
Rawlings said the problem means the city isn't performing one of its core functions: ensuring people's safety.
FOX 4 reached out to 14 North Texas cities, and all but one has gotten back to us.
It's unclear whether a quicker response would've made any difference for Cross, and Taffet isn't yet sure what caused his husband's death on March 6. Her friend hung up and performed CPR then called again at 5:57 p.m. and stayed on hold for 9 minutes, Alex said.
Taffet says he tried to call 911, but the call dropped.
She was on hold with 911 for more than 30 minutes and never got through to a dispatcher. He apologized to Taffet and said his heart was broken for anyone who has been harmed by the long wait times. "We're going to get to the bottom of this".
"My husband died last Monday". Once they saw the calls begin to pour in, the city brought in ten extra workers to help, but it wasn't enough. According to the Federal Communications Commission, in 2015, T-Mobile US Inc paid $17.5 million to settle a USA investigation of two 911 service outages from the previous year that prevented callers from reaching first responders for three hours. The problem has been traced to T-Mobile phones, which sometimes spontaneously dial 911. He said he had no idea how that will be. And by January, he said he thought the problem had been resolved.
Over the weekend, the 911 system in Dallas became overloaded with so-called "ghost calls" originating from T-Mobile devices.
Now, she is blaming the City of Dallas and T-Mobile for her son's death.
Police officials have used overtime to beef up staffing in the 911 call center. It lasted 55 seconds. "We need to get to the facts on every issue and any fatality around this", Rawlings said.
The CEO of T-Mobile has promised to send the company's top engineers to the city and leave them there until the problem is fixed.
Ironically, Baby Brandon's mother, Bridget Alex, was at her nephew's funeral when her infant's babysitter called to tell her that he had fallen and would not wake up. Once an operator was able to take his call and dispatch paramedics, it was already too late. "I promised her that, and I promise you this". "Because at the end of the day, my son was still breathing, but had they come out like they were supposed to, my son would still be here in my arms".